Design thinking is a rigid, proven, and repeatable approach that can and should be considered from an organizational perspective. It can be used to understand users, challenge assumptions, reframe problems, and create unique ideas for prototyping and testing. We have been implementing design thinking approaches for the development of products and services by putting customers’ needs at the heart of the development strategy and using creative and innovative techniques. We believe company success begins with customer satisfaction. If there is no customer satisfaction, you cannot retain customers, so consistency in customer service is a significant element that can make or break a business. The process has 6 steps: Empathy, Definition, Idea, Draft, Test, and Delivery.
It is all about observation, understanding and interacting with customers or users and finding out what they really want.
Outline a set of needs our user has and provide the insights, based on our research and discoveries.
Then, we need to find way to generate solutions. For this, What we need is a plenty of creative solutions and ideas.
LThen it ís time to make a draft. we have to represent our idea in a clear and tangible form so that others could understand.
Prototype is given to the users and see how they interact with it, how they implement it, and get us feedback.
After testing the prototype several times and collecting positive and negative information, the moment come to make the final delivery.